Online Training Course Frequently Asked Questions (FAQ’s)

1.1 How long will it take me to complete the course?

You can access the training materials as often and for how long you want within 12 months. So the more you access and use the materials the faster you will complete the course. It also depends on your skills level, if you are completely new to accounting and computers it might take you longer. The course duration mentioned for each course is based on the typical time it would take to deliver all course contents in a group, face to face classroom environment.

1.2 When can I start?
After you have completed the online enrolment form and made your payment you will receive an enrolment confirmation email confirming your enrolment and providing you with passwords to access your online course. This will arrive by 5pm the next business day but often arrives the same day.

1.3 How long can I access the course?
You can access the course and all course contents for 12 months from your enrolment date.

1.4 Do I get a certificate?
Yes, you will receive a certificate after you have successfully completed the online assessment test questions.

1.5 How does assessment work?
The assessment questions are located at the end of each section or at the end of each course and comprise a series of questions which may include YES/NO, multiple choice, multiple answer or matching questions. When you submit your answers (you get 3 attempts) your answers are recorded in your student profile.

1.6 How do I get my certificate?
Your certificate is made available as a full colour PDF file.

1.7 What type of certificate do I receive?
Your certificate will contain the name of your course on it. It contains the information of the course content creator (National Bookkeeping for the accounting software programs) so you can put it in your resume to display the fact that you are a committed learner and part of an organisation devoted to continuing professional education.

1.8 Can I get a nationally recognised certificate?
The training material provides training on many aspects that are relevant to bookkeeping and follow typical operational case studies for a variety of different businesses. We offer a Beginners or Advanced Certificate of Completion. We are not an RTO so we cannot issue Cert IV, Diploma or higher certificates or Statements of Attainment, but you’ll generally find our courses are cheaper too.

1.9 What if I have a problem using the online course
The online courses use an online ticketing system to keep track of problems you have or tasks that need to be performed for you (like assessment checking for your certificate). Students can access this online support for any questions they have regarding the course.

1.10 What’s included in the course?
The information page about each course contains a summary of topics included in each course. Along with educational videos, there are assessment tests and training workbooks which contain training examples and step-by-step exercises.

Student support gives you the opportunity to pose a question to the Tutor and BAS agent of a scenario that may not be covered in the course material. The support team will then answer that question if its simple or write up some additional course notes. The course grows in size and content every quarter.

1.11 Do I need the software?

You don’t need the software to watch the videos and test your skill level will the knowledge reviews. We always recommend you download the software (it is available for free via a link at our online learning site)

1.12 How do I get support?

There are multiple levels of support on course usage, training materials, case study projects as well as a student community where you can find answers and meet other students. You can contact the tutors direct online or if you have any questions you can get phone support. If you want professional help for your business or to delve deeper you can also enquire about professional consulting services to help you with your specific situation

1.15 Will I get support after the course?

Yes, you will have access to all training material for the duration of your membership which is currently 12 months.

1.16 Do I need an internet connection?

Yes. because you will watch educational videos we recommend you have a broadband internet connection and training workbooks can be downloaded and printed.

1.17 Which version of the software do you use?

See the course description to learn more about the version we use. For online, cloud-based services we update the content regularly to match the online software.

1.18 What if I have a Mac?

Software designers like MYOB and Microsoft create software for multiple platforms so that they can service the needs of as many business as possible. Although there are subtle differences between the versions on different platforms we have had many students complete the course using a MAC version. If you are not sure, take advantage of the money back guarantee and see for yourself.

Some of our earliest versions use Flash videos which may not be viewable on the latest iPad devices, but all new content is created in a format that is viewable on all platforms.

1.19 What if I am based in New Zealand or another country?

Our training course material is focused on the Australian version and include information about the GST, BAS and payroll for Australia, but students from Hong Kong, Canada, UK and New Zealand have completed the course? Microsoft Excel training can be used in any country.

 1.20 Can I buy the software from you?

No. we only provide training courses and professional services.

1.21 Do you offer volume discounts?

If your organisation wants to purchase enrolments in volume we have a number of enrolment options available. Please contact us for more information.

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