Phone 1300 886 456 info@natbooks.com.au

FAQ’s

Online Training Course Frequently Asked Questions (FAQ’s)


1.1 How long will it take me to complete the course?

You can access the training materials as often and for how long you want. So the more you access and use the materials the faster you will complete the course. It also depends on your skills level, if you are completely new to accounting and computers it might take you longer. The fastest a student has gone through the course is one week, the average is 2-3 weeks and some people take several months. If the training content in our online MYOB training course was delivered in a face to face classroom environment it would take approximately 3-4 days to get through it.

1.2 When can I start?
After you have completed the online enrolment form and made your payment you will receive an enrolment confirmation email confirming your enrolment and providing you with passwords to access your course. This will arrive by 5pm the next business day but often arrives the same day.

1.3 How long can I access the course?
Since the January 14th 2011, all enrolled students receive lifetime access to the course so you can access each of the training videos and workbooks to help you perform tasks in the workplace or at home.

1.4 Do I get a certificate?
If you choose the certificate option when you enrol, you will receive a certificate after you have successfully completed the online assessment questions and complete a course evaluation. If you did not choose a certificate option when you enrolled you can still apply for an assessment and certificate

1.5 How does assessment work?
The assessment questions are located at the end of each section or at the end of each course and comprise a series of questions which may include YES/NO, multiple choice, multiple answer or matching questions. When you submit your answers (you get 3 attempts) your answers are recorded in your student profile. When you have completed them you let us know and an assessor will confirm that you passed each test and provide you with a certificate.

1.6 How do I get my certificate?
Your certificate is sent to you as a full colour PDF attachment.

1.7 What type of certificate do I receive?
The default certificate is a certificate of completion that confirms you have access the course and successfully completed the knowledge reviews. It contains a logo of the Institute of Certified Bookkeepers so you can put it in your resume to display the fact that you are a committed learner and part of an organisation devoted to continuing education.

1.8 Can I get a nationally recognised certificate?
The training material provides training on many aspects that are relevant to bookkeeping and follow typical operational case studies for a variety of different businesses. We offer a 123 Group Certificate of Completion. We are not an RTO so we cannot issue Cert IV, Diploma or higher certificates or Statements of Attainment.

1.9 What if I have a problem using the online course
Our support uses a ticketing system to keep track of problems you have or tasks that need to be performed for you (like assessment checking for your certificate). Students can access this online support for any questions they have regarding the course.

1.10 What’s included in the course?
This link on the website shows a list of each course, choose which course you’d like to explore further and a full list of the video within the course is listed (including name and duration). There are also knowledge reviews and workbooks which contain even more training materials, exercises and examples.

You’ll be thrilled to know that the student support options give you the opportunity to pose a question of the Tutor and BAS agent of a scenario that may not be covered in the course material. The support team will then answer that question if its simple or write up some additional course notes. The course grows in size and content every quarter.

1.11 Do I need the software?

You don’t need the software to watch the videos and test your skill level will the knowledge reviews. We always recommend you download the software (it is available for free via a link at our online learning site)

1.12 How long does the course take?

Our online MYOB training course includes 5 courses for the price you’d expect to pay for one course (It includes MYOB Setup, Day-to-Day Transactions, Reporting & BAS and MYOB Payroll Intro) and the contents of the course is what we used to cover in approximately 4 full time days of training. You can of course choose the training package that contains just the number of courses you want. The Microsoft Excel course includes beginners to Advanced and if you start from scratch there is the equivalent class-based content of 4 full days of training.

1.13 How long do I have access?

Another great aspect about an online training course is you can use it for the rest of your working life without paying any extra (if you choose that enrolment option). So you can complete just the Day-to-Day Transactions course and when you need it you can complete the Bank Reconciliation and BAS courses. If the LIFETIME membership option doesn’t suit you, you can enrol into a course with 12 months access so you can use the course as a resource during this time.

 1.14 How do I get support?

There are multiple levels of support on course usage, training materials, case study projects as well as a student community where you can find answers and meet other students. You can contact the tutors direct online or if you have any questions you can get phone support.

1.15 Will I get support after the course?

Yes, you will have access to all training material for the duration of your membership which is currently 12 months or LIFETIME and Tutor support as part of the Student Community and Tutor Support Service.

1.16 Do I need an internet connection?

Yes. Because you will watch educational videos we recommend you have a broadband internet connection.

1.17 Which version of the software do you use?

The MYOB courses use training materials from version 15 to 19 as well as version 2011 and 2012 which are built on the new Microsoft .NET programming language. We use several different versions of MYOB Accounting and AccountRight Plus in versions 15 to 19 because navigation is virtually identical and mainly the graphics have changed.

MYOB made a significant change in their software for version 2011 and onwards because it is built on a totally different programming language. As a result the software works differently and looks differently so separate courses are available for these new versions. Where the 2012 course is not available now, access to it will be included as soon as the new course is made visible to students.

The MYOB training courses are constantly being updated when there is a significant change in the content or navigation around the software and as a student you receive access to this new content.

The MYOB training courses use the MYOB AccountRight Plus (previously called MYOB Accounting Plus) because it includes all aspects of what you can do with the software, including Inventory and Payroll. We use the Windows version.

Our Excel online training course includes content from all versions from 2000, including 2003, 2007 and some new content using 2010 versions of the Microsoft Excel software.

1.18 What if I have a Mac?

Software designers like MYOB and Microsoft create software for multiple platforms so that they can service the needs of as many business as possible. Although there are subtle differences between the versions on different platforms we have had many students complete the course using a MAC version. If you are not sure, take advantage of the money back guarantee and see for yourself.

Some of our earliest versions use Flash videos which may not be viewable on the latest iPad devices, but all new content is created in a format that is viewable on all platforms.

1.19 What if I am based in New Zealand or another country?

Our MYOB training is focused on the Australian version and include information about the GST, BAS and payroll for Australia, but students from Hong Kong, Canada, UK and New Zealand have completed the course? Microsoft Excel training can be used in any country.

 1.20 Can I buy the software from you?

Although we can supply the software to you we are in the training and workplace services industry and would not be competitive in pricing with the large retail discounters like Harvey Norman, Dick Smith Electronics or online comparison sites like Get Price and MyShopping.

1.21 Do you offer volume discounts?

If your organisation wants to purchase enrolments in volume we have a number of enrolment options available. Please contact us for more information.